FEC Programs

Certificate II Customer Contact

Course Number: BSB20207

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What is the Certificate II in Customer Contact?

This qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Units included

  • Action Customer Contact - BSBCCO201A
  • Use Multiple Information Systems - BSBCCO301A
  • Communicate in the Workplace - BSBCMM201A   
  • Deliver & Monitor a Service to Customers - BSBCUS301A
  • Work Effectively in a Contact Centre Environment - BSBIND101A
  • Operate a Personal Computer - BSBITU101A
  • Participate in OHS Processes - BSBOHS201A   
  • Contribute to Team Effectiveness - BSBFLM312B
  • Manage Personal Stress in the Workplace - BSBWOR201A   
  • Process Customer Complaints - BSBCMM301A

For further information about this course please contact us.