FEC Programs

Certificate III Customer Contact

Course Number: BSB30207

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What is the Certificate III in Customer Contact?

This qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgment and relevant theoretical knowledge.  They may provide technical advice and support to a team.

Units included

  • Use Multiple Information Systems - BSBCCO301A
  • Deliver and Monitor a Service to Customers - BSBCUS301A
  • Apply Knowledge of OHS Legislation in the Workplace - BSBOHS301B    
  • Develop Product Knowledge - BSBPRO401A
  • Work Effectively with Others - BSBWOR203A
  • Organise Personal Work Priorities and Development - BSBWOR301A
  • Process Customer Complaints - BSBCMN301A
  • Show Leadership in the Workplace - BSBMGT401A
  • Provide Personal Leadership - BSBMGT405A
  • Recommend Products and Services - BSBPRO301A
  • Manage Personal Stress in the Workplace - BSBWOR201A
  • Respond to Customer Enquiries - FNSICCUS301B

 

For further information about this course please contact us.