FEC Programs

Certificate IV Employment Services

Course Number: CHC42008

Download course brochure (pdf)

What is the Certificate IV in Employment Services?

This qualification covers workers who provide a range of programs and services to individuals and groups of clients and employers to support them in locating, securing and maintaining suitable employment.

Workers at this level:

  • Need an understanding of access and equity issues including cultural diversity, Aboriginal and /or Torres Strait Islander and disability issues, and to work with local communities in the provision of services
  • May have limited supervisory responsibilities in the employment services context

Occupational titles may include:

  • Client Services Officer
  • Employment Consultant
  • Employment Consultant – Case Manager
  • Employment Consultant – Employer Marketing and Liaison
  • Employment Consultant – Job Placement
  • Employment Consultant – Training
  • Job Search Training Consultant
  • Training and Placement Officer

Units included

  • Use targeted communication skills to build relationships - CHCCOM403A
  • Work within a relevant legal and ethical framework - CHCCS400A
  • Work effectively in employment services - CHCES311A
  • Collect, analyse and apply labour market information - CHCES411A
  • Monitor and improve contracted employment services - CHCES415A
  • Maintain an effective work environment - CHCORG405C
  • Contribute to OHS processes - HLTOHS300A
  • Plan and provide job search support - CHCES416A
  • Establish and maintain effective networks - CHCNET402A
  • Work effectively with culturally diverse clients and co-workers - HLTHIR403B
  • Liaise with employers to promote flexible work arrangements - CHCCDP501B
  • Deliver and develop client services - CHCCS412D
  • Support people with disabilities as workers - CHCDIS408C
  • Promote clients to employers - CHCES404B

For further information about this course please contact us.